Luzern Travel Information
GMT +1 (GMT +2, Apr - Oct)
Electrical current in Switzerland is 220 volts AC, 50Hz. Plugs are of the linear, rounded three-pin type, but rounded two-pin plugs will fit the outlet.
The three official languages are Swiss German, French and Italian. A few people speak Romansch, but this is confined to the southeastern corner of the country. Most people know at least three languages, including English.
Swiss medical facilities and health care are among the best in the world, but very expensive and health insurance is recommended. Immunisation certificates are only required if the traveller has been in an infected area within two weeks prior to arrival in the country. There is a reciprocal health agreement with the UK and most EU countries, whose citizens are entitled to free or low-cost emergency medical treatment on presentation of a European Health Insurance Card (EHIC). Medical insurance is advised for other nationalities.
A 15% service charge is normally included in all hotel, taxi, bar and restaurant bills in Switzerland, and further tipping is not necessary, but small change left over is appreciated.
Switzerland has a low crime rate compared to other European countries and is generally a safe country to travel in, however there has been a recent increase in petty theft and visitors should be alert to pickpockets and thieves, particularly in the city centres and on public transport. Be aware of robberies on overnight trains.
Privacy and discretion are highly valued in Swiss culture, and strangers generally do not speak to each other. The Swiss are naturally reserved and conservative, and prefer structured rules to govern their daily lives. Littering is a serious social crime in Switzerland, and you should also make an effort to throw your recyclables in the proper receptacle. French and German-speaking Switzerland have different customs in some areas. When being introduced to someone, German-speaking Swiss will shake hands, while French-speaking locals may kiss on the cheek three times (generally left, right, left). While many Swiss speak English, it is considered polite to inquire before attempting conversation.
Swiss business culture is based predominantly on merit. The Swiss are masters of building well-oiled machines. The business world reflects this and operates in a similar fashion. Efficiency and organisation are prioritised. A formal, no-nonsense approach is central to business culture in Switzerland. There is little room for humour or lack of preparation in negotiations and business meetings. While the Swiss are slightly less pedantic than their German or French counterparts, great value is attached to appearance and punctuality.
Dress codes for business people in Switzerland are quite formal and conservative, particularly in the banking sector where dark suits are the norm. Sports jackets and a collared shirt and tie will suffice for businessmen while businesswomen in Switzerland should adopt corporate wear - either trousers or suit skirts are appropriate. Business and pleasure are entirely separate in the Swiss work environment. In keeping work and personal compartmentalised, Swiss businesspeople even shy away from calling their colleague's by first names, which reinforces formality and boundaries between work and play. When invited to a Swiss business associate's home, a small gift such as flowers or a box of chocolates is appropriate.
In Swiss business culture those in senior positions garner a great deal of respect, but decision-making processes are often quite democratic. Switzerland is home to over 1000 multinationals and has become something of a melting pot of business customs, regional influences and etiquette. English is the corporate language in Switzerland particularly for multinationals. However, regional languages, such as French, German and Italian, are sometimes preferred in their respective areas. wiss-German business meetings are rarely over food and are often as brief as possible with little small talk. But the Swiss-French and Swiss-Italians often meet over lunches and talk is not restricted only to business. Handshakes are common for addressing both men and women. Business hours are from 8am to 5pm on weekdays with a lunch break from 12pm to 2pm.
The international country dialling code for Switzerland is +41. The outgoing code is 00, followed by the relevant country code (e.g. 0044 for the United Kingdom). City/area codes are in use e.g. (0)22 for Geneva. Mobile phone GSM 1800 and 900 networks operate throughout the country. Internet cafes are available in the main towns and resorts; some public phone booths also have internet and email access.
Travellers to Switzerland over 17 years do not have to pay duty on the following items: 200 cigarettes or 50 cigars or 250g tobacco; 2 litres alcohol up to 15% and 1 litre alcohol over 15%. The maximum allowance of wine is 20 litres, but duty will be payable on this quantity. A reasonable amount of personal effects and gifts (including perfume) to the value of Sfr200 for residents of Switzerland and Sfr100 for other travellers. Restricted items include meat and meat products from selected countries. Prohibited items are absinth and anaesthetics.
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