Tour Operators - Brightwater Holidays Ltd

I could not recommend travelling with this company after a recent 4 day holiday to the Lake District. The hotel was fine, the courier was good but the "comfortable coach" was anything but. It was a very uncomfortable, small, converted van. None of the group of 17 people were happy with the travelling conditions and Brightwater Holidays were seemingly unconcerned and did not respond to our complaints.

I felt that the guide was quite offhand to me and my partner when we gave no occasion for this. I also do not understand why two large young women were allowed to occupy the two front seats all to themselves throughout the journey and why the guide spent time talking to them and did not circulate in the way that one would expect of professional tour guides. He certainly knows his subject as an archaeologist as far as I can tell but otherwise leaves much to be desired. I wrote to Brightwater about our concerns. I would not travel with Brightwater again. The guide was rude on occasion and I have not received a proper response to this.

I have discovered that Brightwater Holidays is charging me single supplements for the two back-to-back tours I am taking next month even though the hotels themselves do NOT charge single supplements (stated clearly on their websites). I will keep you posted about my request to Brightwater asking for a credit-card refund for the single supplements (45 pounds and 60 pounds respectively).