The Basics

Time

Indonesia spans three time zones. GMT +7 (West, including Java and Sumatra), GMT +8 (Central, including Bali, Sulawesi and Lombok), GMT +9 (East, including Irian Jaya).

Electricity

Electrical current is 120/230 volts, 50 Hz. A variety of plugs are in use including the European two-pin and UK-style three-pin.

Language

Bahasa Indonesia is the official language, but many dialects are spoken. English is widely understood in Jakarta and tourist resorts.

Travel Health

There are a number of health risks associated with travel to Indonesia and medical advice should be taken at least three weeks before departing. Malaria is a year round risk except in Jakarta, other large cities and the tourist resorts of Java and Bali. The dengue fever mosquito is found throughout Indonesia and visitors should be aware of a significant increase in reported cases of dengue fever throughout all the country's provinces during the rainy season. Outbreaks of chikungunya fever, also from mosquitoes, have occurred regularly in Indonesia in recent years. Visitors to Java and Sumatra are advised to ensure all polio inoculations are up to date before travel.

Outbreaks of bird flu have also occurred and many people have died from the disease; Indonesia has the world's highest death toll from the virus. Travellers are not generally at risk but are advised to avoid close contact with caged, domestic and wild birds, and ensure that all eggs or poultry dishes are thoroughly cooked as a precaution. Outbreaks of Anthrax and leprosy occur. Travellers' diarrhoea is a major risk; visitors should only drink sealed bottled water and avoid dairy products, uncooked meat, salads and unpeeled fruit. Poor sanitation and eating contaminated food can increase the risk of cholera, typhoid and other diseases. The standard of local medical care is poor and very expensive. It is essential that you take out full medical and travel insurance covering all eventualities. A yellow fever certificate is required from those travelling from infected areas.

Tipping

Major hotels add a 10 percent service charge to bills in Indonesia and, where it is not included, a tip of between 5 percent to 10 percent of the bill would be appreciated. Airport porters usually receive around Rp 2,000 per small bag. Tipping taxi and rental car drivers is not mandatory, but if you do choose to tip, Rp 1,000 is sufficient for taxi drivers and a little more for rental car drivers.

Safety Information

Following the infamous bombings in Bali in October 2005, there remains a high risk of terrorism directed against foreigners throughout the country and reports indicate that terrorists are planning further attacks on Westerners and western interests which are likely to be carried out at locations frequented by tourists. Extreme caution is advised in public places, including transport terminals, shopping malls and public buildings, and especially in restaurants, hotels and places of entertainment in tourist areas. The security situation remains unsettled in Sulawesi and foreigners are advised to avoid parts of Maluku, particularly Ambon, and Central Sulawesi.

Visitors are also advised to be cautious if travelling to Aceh. Religious violence between Christians and Muslims and unstable politics has also made many parts of Indonesia unsafe for travellers; there is continued risk of harassment of Westerners by fundamentalists. Indonesia has a high crime rate and theft and petty crime is common in tourist areas and on public transport. Credit card fraud is on the increase. It is strongly recommended that visitors contact their foreign office for the latest travel advice before travelling to Indonesia. Flooding and landslides occur frequently during the rainy season between December and March. The safety of air travel in Indonesia has come under the spotlight following a series of fatal airline accidents; six of its airlines have failed to meet international safety standards, including the national carrier, Garuda, and in June 2007 the EU announced that all Indonesian airlines have been banned from entering the EU.

Local Customs

Indonesian people are generally friendly and polite and while they understand that western culture is different to their own, it will be appreciated if their customs are respected. Religious customs should also be respected, particularly during the month of Ramadan when eating, drinking and smoking during daylight hours should be discreet as it is forbidden by the Muslim culture. Visitors should always be polite and avoid public displays of affection. It is considered impolite to use the left hand for passing or accepting things. Appropriate dress is important in places of worship and women should dress conservatively, covering the shoulders and legs, especially in Muslim areas. The concept of 'saving face' is very important and public displays of anger, and personal ridicule and blame are considered extremely vulgar and bad mannered. In Jakarta a new law bans people from giving money to beggars, buskers and unofficial traffic guides in an attempt to 'bring order' to the city. Offenders could face up to six months in jail and $5,000 fines. Gambling is illegal.

Business

Due to the hot and tropical climate, when conducting business in Indonesia, formal business attire in a light, cool material is the best option. Indonesia is largely Muslim so dress should be conservative, especially for women. Business cards are often exchanged and it is customary to shake hands with a slight bow when greeting and leaving. Some Indonesian names can be long and hard to pronounce and making an effort to get it right when greeting someone will be appreciated. It is best to use formal titles such as Doctor, or 'Bapak' for Mr. and 'Ibu' for Madam. Business hours vary; government offices are usually open from 7am to 3pm and small businesses from 8am or 9am to 4pm or 5pm.

Communications

The international access code for Indonesia is +62. The outgoing code is 001 or 007 followed by the relevant country code (e.g. 00144 for the United Kingdom). When using Voice Over Internet Protocol, the outgoing code is 017. It is not necessary to dial the first zero of the area code. City/area codes are in use, e.g. 36 for Bali and 21 for Jakarta. For operator-assisted international calls, phone 101. The local mobile phone operators use GSM networks and have roaming agreements with most international operators. Internet cafes are available in the main towns and resorts.

Duty Free

Travellers to Indonesia over 18 years do not have to pay duty on 50 cigars or 200 cigarettes or 100g tobacco; alcohol up to 1 litre; perfume for personal use; and personal goods to the value of US$250 per passenger or US$1,000 per family. Travellers not entering on a tourist visa will have to pay duties for photo and film cameras unless these have been registered in their passport by Indonesian Customs. Electronic equipment may not be imported to the country. Prohibited items include Chinese medicines and prints, narcotics, firearms and ammunition, pornography, cordless telephones, fresh fruit or goods to be used for commercial gain.