Mexico Basics

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Time: Mexico spans four different time zones: GMT -6, -7 and -8 with daylight saving, and GMT -7 all year round in the state of Sonora.

Electricity: 130 volts, 60Hz. Two-pin flat blade attachment plugs are standard.

Language: Spanish is the official language. Some English is spoken in tourist regions.

Health: Those entering Mexico from an infected area require a yellow fever certificate. There are no vaccination requirements for visitors to Mexico, however visitors should take medical advice if travelling outside the major tourist areas. A malaria risk exists in some rural areas, but not on the Pacific and Gulf coasts, and dengue fever is on the increase. Sensible precautions regarding food and water should be followed and visitors are advised to be cautious of street food and stick to bottled water. Medical facilities are basic, so medical insurance is recommended.

Tipping: Tipping is customary in Mexico by almost all services as employees are not paid sufficient hourly wages and rely on tips. Waiters and bar staff should be tipped 10 to 15% if a service charge hasn't already been added to the bill. The American custom of tipping 15 to 20% is practiced at international resorts, including those in Los Cabos.

Safety: There is a risk of indiscriminate terrorist attacks in public places. Crime is high in Mexico, especially in Mexico City, where robberies and muggings are prevalent. Travellers should avoid displays of wealth and be particularly vigilant on public transport, at stations and tourist sites. Only use authorised taxi services, from the taxi rank. All bus travel should be in daylight hours and if possible it is advisable to travel first class. Women travelling on their own should be alert, especially in tourist areas, as a number of serious sexual assaults have occurred in Cancun recently. Visitors drawing money from cash machines or exchanging money at bureaux de change should do so in daylight hours and be especially vigilant on leaving. There have been reports of tourists being approached by 'questionnaire agents', who use visitors' personal details to mislead relatives about their well-being, so be cautious. Visitors are advised to be wary of people presenting themselves as police officers attempting to fine or arrest them for no apparent reason, leading to theft or assault; if in doubt ask for identification, and, if possible make a note of the officer's name, badge number and patrol number. The practice is most common in Cancun where increasing numbers of motorists in rental cars have been stopped and threatened with imprisonment if an immediate fine is not paid. Hurricanes may affect the coastal areas between June and November.

Customs: Mexicans are not impatient and do not appreciate this emotion in others, so travellers should behave accordingly and expect opening hours and public transport times to be flexible and laid back. Mexicans are friendly and hospitable people and courteous behaviour and polite speech in return, is greatly appreciated. Travellers should also note that it is common for Mexicans to communicate closer than one arm's length from each other and that it is not an attempt to be forward.

Business: Business in Mexico tends to be conducted formally, particularly in initial meetings. Face-to-face contact is important in order to build a good working relationship. Dress tends to be formal with suits and ties the norm, though it can be more relaxed in hotter areas. It is always important to be punctual, although your counterpart may be late, as it is normal for Mexicans to run behind schedule. Greetings are polite and formal, using surnames and titles unless otherwise indicated. A handshake is standard, though follow your host's lead. Business cards are usually exchanged and it can be helpful to have them printed in English on one side and Spanish on the other. English is usually used in a business context, but an attempt at speaking Spanish will be highly appreciated, and an interpreter may be necessary. Women should be aware that business is Mexico is very male dominated. Business hours can vary, though usually from 9am to 5pm, often closing at lunchtime for an hour.

Communications: The international access code for Mexico is +52. The outgoing code is 00 followed by the relevant country code (e.g. 001 for North America). City/area codes are in use, e.g. (0)55 for Mexico City, (0)744 for Acapulco and (0)998 for Cancun. Some US long-distance phone companies have access numbers which can be dialled in order to use your phone card - calls are usually cheaper than direct-dialled calls from a hotel room. If calling internationally from a phone booth only use the official TelMex phone booths, as all others charge very high fees. GSM 1900 mobile networks cover most of the country. Internet access is widely available in most of the country, especially in tourist-orientated areas.

Duty Free: Travellers to Mexico over 18 years do not have to pay duty on 400 cigarettes or 50 cigars or 250g pipe tobacco; 3 litres wine or other alcoholic beverages; perfume, eau-de-cologne or lotions for personal use; a video camera and one standard camera. Non-residents are allowed to bring in 12 rolls of film or video cassettes, and goods to the value of US$300 without incurring duty fees. Prohibited goods include fresh food products and the import of canned food. The export of archaeological artefacts is strictly forbidden.