United Kingdom Travel Information
GMT (GMT +1, Apr - Oct)
The electrical current in the UK is 240 volts, 50Hz. Flat, three-pin plugs are standard.
English is the official language, though visitors will be astonished by the variety of regional accents.
There are no specific health risks associated with travel to the UK and food and water can be considered safe. The British National Health Service is excellent, while a number of countries have reciprocal health agreements with the UK including Australia, New Zealand and EU countries. Visitors from other countries such as Canada, South Africa and the United States are advised to take out comprehensive travel insurance.
Tips of 10 to 15 percent are expected in restaurants and upmarket hotels in the UK if a service charge hasn't been included. Hotel service staff receive an optional amount, while taxi drivers are usually given 10 to 15 percent of the fare. Tipping bartenders isn't expected, and tipping for other services is discretionary.
It is generally safe to travel throughout the UK.
Handshaking is customary when introduced to someone new. Smoking is banned in all enclosed public spaces, including pubs, restaurants and public transport. Queue barging is frowned upon and there is strict etiquette on escalators: stand on the right, walk on the left. Visitors may find Londoners more rushed and less friendly than locals in other parts of the country, particularly on London transport where tourists are often the only people who talk.
The four countries of the United Kingdom, although culturally and historically different, generally keep to the same business practices. Politeness and punctuality are key to good business relations and initial meetings are often conducted formally and impersonally, becoming more open and social as things progress. Business cards are exchanged at introductions, and dress is formal with dark suits preferred. Business hours are generally 8am to 5pm Monday to Friday with an hour taken at lunch.
The communication style can be difficult to adjust to: the British people respect politeness to a point that often obscures their ability to say exactly what they mean. As a result, travelling business people may need to learn to 'read between the lines' and to take cues from tone of voice and facial expression. Humour is also an integral part of the British system of communication, and is used to diffuse a tense situation and to cultivate relationships. Never assume that an attempt at humour undermines a person's ability to do their job, or discredits the importance they attach to a deal or negotiation. Furthermore, don't be fooled into thinking that the British propensity for irony and sarcasm equates with an informal work environment.
Be tactful during meetings, avoid becoming emotional and illustrate your experience with the subject at-hand. Performance and initiative are looked upon favourably, whereas academic pretension is given far less credence. Meetings are often used as platforms for debate, rather than moments of confirmation, so don't be surprised if not much progress is made. Be sure to respect and appeal to all parties involved as the British have recently begun to take a far flatter approach to management and the responsibility of decision-making. And if things go well, purchase a pint or two for your clients or colleagues; though gifts are borderline inappropriate, a round of drinks will rarely be refused.
The international country dialling code for the UK is +44. Mobile phone coverage is extensive and free wifi is widely available in pubs and coffee shops.
When arriving from a non-EU country, travellers can bring the following goods into the UK tax or duty free: 200 cigarettes, 100 cigarillos, 50 cigars or 250g of tobacco, 4 litres of still table wine, 16 litres of beer, 1 litre of spirits or strong liqueurs or 2 litres of fortified wine, sparkling wine or other alcoholic beverages of less than 22 per cent volume, £340 worth of all other goods including perfume and souvenirs.
When travelling from another EU country to the UK visitors do not have to pay tax or duty on goods purchased in said EU country provided tax was included in the purchase price, the items are for personal use and have been transported to the UK by the visitor, and do not exceed 3,200 cigarettes, 400 cigarillos, 200 cigars, 3kg of smoking tobacco, 110 litres of beer, 10 litres of spirits, 90 litres of wine and 20 litres of fortified wine. Note that although Gibraltar is part of the EU, it is outside the Community Customs territory and allowances for outside the EU therefore apply. In the case of Cyprus, only goods under the effective control of the Government of the Republic of Cyprus are treated as EU imports.
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